Frequently Asked Questions

You can add any custom text up to 30 characters using our online customization tool. We use professional vinyl lettering to ensure your message looks perfect. Choose from various fonts and colors to match your occasion.

We cater to all occasions including weddings, birthdays, anniversaries, Valentine's Day, Christmas, Mother's Day, Father's Day, corporate events, graduations, baby showers, and more. If you have a special occasion not listed, select 'Others' and describe your needs.

You can modify your order within 2 hours of placement by contacting our customer service. After this time, we may have already started preparing your balloon, making changes difficult.

Yes! We offer competitive pricing for orders of 10 or more balloons. Contact us directly for a custom quote for corporate events, weddings, or large celebrations.

We offer same-day delivery in London (order before 2PM), next-day delivery to major UK cities, and standard 2-3 business day delivery nationwide. Express options available for urgent orders.

Yes! We deliver to all major UK cities and most towns across England, Scotland, Wales, and Northern Ireland. Check our locations page for specific areas and delivery times.

Standard delivery is £5.99. Same-day London delivery is £9.99. Next-day express delivery is £9.99. Free delivery on all orders over £50. Weekend deliveries available with additional charges.

We offer morning (9AM-12PM) and afternoon (1PM-6PM) delivery slots. For special events, we can arrange specific delivery times with advance notice.

Absolutely! We regularly deliver to universities, offices, hotels, and event venues across the UK. We're experienced in navigating campus and corporate building deliveries.

We use premium foil and latex balloons from certified suppliers. All balloons are helium-quality and designed for longevity. We also offer biodegradable options for environmentally conscious customers.

Foil balloons typically float for 5-7 days. Latex balloons last 8-12 hours floating. All balloons come with care instructions to maximize their lifespan.

We have a 100% satisfaction guarantee. If your balloon arrives damaged or deflated, contact us immediately for a free replacement or full refund.

Yes, but we recommend securing them against wind and avoiding extreme temperatures. We provide weights and ribbons to help anchor your balloons safely.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

No hidden fees! Our prices include VAT. The only additional costs are delivery charges (unless you qualify for free delivery) and any optional upgrades you choose.

Yes, we offer full refunds for cancellations made at least 24 hours before your scheduled delivery time. Custom balloons are non-refundable once production has started.

Absolutely! Use our online calculator for instant pricing, or contact us for custom quotes on bulk orders or special requirements.

Yes! We provide professional setup services for weddings, corporate events, and large celebrations. Our team can arrange balloon displays, arches, and centerpieces.

Absolutely! We can match wedding colors, corporate branding, or specific theme requirements. Contact us with your color specifications or theme details.

Yes, we work with photographers, event planners, and marketing agencies for commercial photo shoots and promotional events. Contact us for media rates.

We specialize in standard balloon shapes with custom text and colors. For unique shapes or complex designs, contact us to discuss custom manufacturing options.